How do I claim a promotion?
To claim a promotion, first log into your account and visit the Promotions section. Browse the available offers and click the 'Opt-in' or 'Claim' button for the specific offer you want. Once opted in, follow the required actions, such as making a deposit, to activate the bonus. Always check the terms link for each offer.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt-in before making the deposit. Most promotions require you to activate the offer in your account first. Other reasons may include using an ineligible payment method or not meeting the minimum deposit requirements specified in the individual offer's terms.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated otherwise in the terms. Activating a new promotion while another is active may cause the first one to be voided. We recommend completing one offer before opting into another to ensure you receive all eligible rewards.
Where do I check the terms for a specific promotion?
Every offer displayed in your account's promotion section has a dedicated 'Terms' or 'T&C' link. Clicking this will provide the legally binding details, including wagering requirements and eligible games. You can also find general rules on our main terms page.
Are promotions available on mobile?
Yes, all promotions are fully accessible via the klwin mobile website and the official app. You can browse, opt-in, and track your progress exactly as you would on a desktop. Simply log in to your account on your mobile device to view current offers.
What happens if I forget to opt in?
If you make a deposit or place a wager without opting in first, the action typically will not qualify for the promotion. Because bonuses are processed automatically upon opt-in, we cannot manually apply them retrospectively. Always ensure the offer is active in your account before proceeding.
Can I cancel an active promotion?
In most cases, you can request to cancel a bonus through the account settings or support. However, canceling a bonus usually results in the forfeiture of any winnings generated from that bonus. Please contact support for assistance with cancellation.
How do I find out when new promotions are released?
The best way to stay updated is to check the Promotions section of your account regularly. Additionally, registered users may receive notifications via the klwin app or email regarding new offers and seasonal events. Keep your notification settings enabled for the latest updates.